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Development and Progression

The Sky's The Limit

Training and Development for Admin, Support and Management

If we offer you a role with us, it's because we believe you're the best person for the job. But we're also looking for people who want to improve and develop new skills. As we continue to grow and develop, there will be no shortage of exciting career opportunities - so we want you to grow and develop with us. Our commitment to lifelong learning led to Investors In People status in 2008. So what does that mean for you?

Encouragement and Support

Whichever team you join, you're bound to find a friendly and supportive environment - the best climate for you to develop new skills and expertise. Our Organisational Development and Training Team will advise you on the best training options to suit your needs, and facilitate access to both in-house and external courses.

You'll benefit from the close links we enjoy with a range of educational partners, including Oldham College, Manchester Metropolitan University and IT PC, a recognised IT training organisation. You'll also have access to the resources of our own well-stocked library and interactive intranet, which includes a course calendar and staff discussion forums.

Strong Foundations

When you join us, you'll have a full induction, which explains everything you need to know about processes, procedures and your working environment. This will be updated annually.

As excellent customer service is important in any role, every member of staff will undertake some Quality training, with some going as far as NVQ level. You'll also undertake a Skills For Life assessment, which focuses on broader skills that aren't just job-specific and can lead to further valuable training.

If your role needs you to be IT literate then we offer a wide range of in-house IT qualifications, from beginners to advanced levels.

Tailored Personal Development

Everyone's training and development needs are different. We'll devise a unique Personal Development Plan to make sure you're offered the opportunities that best suit you. As you develop, so will your plan. Regular appraisals and one-to-one sessions with your manager will allow you to talk about your needs and ambitions, and help us to know you're happy.

Administrators, Secretaries and Support Staff

You might need to gain an NVQ qualification in order to perform at your best in your role. Or you may just want to add one to your CV. Our Education Centre is an accredited NVQ centre and is continually changing and developing programmes to meet service and staff needs.

Whatever your role, we could send you on a Business Administration course if you choose, which will give you a Level 2 IT qualification. From there, we'll also support you to advance to Level 3. You'll be even better equipped to do your job, and you'll improve your prospects for career progression.

Management Skills

Line managers will have access to our popular in-house Key Skills For Managers programme. This 8-day course will support you with vital HR skills, from performance management to sickness absence planning.

Staff in senior roles can also benefit from a portfolio of training programmes including project / change management, leadership and team building.