Information for Parents and Carers
There is a shower room and toilet situated at the bottom right
hand side of the ward for all parents to use during their time on
the ward. Baby changing facilities are also available; these are
located in the toilet opposite cubicle 6.
A parents' room is also available for you to use during your
child's stay, this is situated next to the shower room. Within the
parents' room there is a fridge, microwave, toaster, and tea and
coffee making facilities. Please feel free to bring in food and put
it in the fridge once you have labelled it with your bed number,
date and child's surname. Please be mindful that these facilities
are used by all parents and relatives, so ensure that these are
kept clean following your use. If there are any
problems or concerns please report these to a member of staff.
There is a pull down bed by each bed space to enable one parent
to be resident with their child. If you wish to stay
overnight at Ronald McDonald House, you should speak to the ward
staff and ask them to complete a request form. If there is a
room available, you will be notified accordingly. Sometimes
there may be a waiting list. You will be charged a deposit of
£20 which is refundable when you depart. You can obtain day
passes from the ward if you wish to use the facilities in Ronald
Restaurant and shop opening times
The following facilities can be found on the ground floor of the
"Moment to" restaurant 7.00 am - 8.00 pm 7 days a week
WHSmith 7.00 am - 7.00 pm Monday - Friday, 8.00 am - 6.00 pm
Saturday and Sunday
Costa coffee 7.00 am - 8.30 pm Monday - Friday, closed
Saturday and Sunday
Subway 7.00 am - 9.00 pm Monday - Friday, 7.00 am - 8.00
pm Saturday and Sunday
A cash machine is located opposite WHSmith.
Televisions and mobile phones:
There is a TV situated at every bed space, this can be used by
the children with no charge complimentary from CMFT between the
hours of 7.00 am - 9.00pm. If you wish to continue using the TV
outside of these hours then a TV card can be purchased using the
box under the main stairs by Costa coffee, alternatively purchases
can be made using your TV telephone, which connects you directly to
Hospedia, the service provider. If you wish to use your
Television past 9.00 pm we ask that you use headphones to allow
others to sleep. These are available from staff on the ward. We
also ask that mobile phones are kept on silent whilst on the main
ward, and used with mindfulness of other patients on the ward.
During the hours of 12.30 pm to 1.00 pm and 5.00 pm to 6.00 pm,
the ward operates 'Protected Mealtimes'. This means that during
this time, the ward and staff promote a quieter and calmer
environment, so the children can eat their meals in a more relaxed
atmosphere. This also means should any visitors arrive during
this time, they will be asked to return once this period is
over. The lights will be switched off to help create a calmer
environment. Children are encouraged to sit out of bed at mealtimes
if they are able to do so. We advise that children are at
their beds at mealtimes as we are unable to reheat them.
If your child is off the ward for a medical intervention, you
will be given an alternative option. For breakfast between
8.00 am - 9.00 am, a member of staff will offer each child and
resident parent cereal/toast and a hot/cold drink. Lunch and
tea are ordered through MAPLE. The ward operates 2 snack
rounds at 10.30 am and 2.30 pm. A staff member offers each child a
drink and a choice of various snacks. Mums who are
breastfeeding babies under 6 months are also offered meals.
Parents can eat alongside their child in the bays. Please be
mindful of others in the bay. Hot drinks can only be brought
onto the ward in thermos mugs. These can be purchased
on the ward for £5 which goes to the Ward 78 charity fund.
Car parking is available in the Hathersage road multi-storey car
park. As a parent you may be entitled to reduced parking
fees. For more information please speak to a member of staff
who will complete a form for you. For all other visitors,
there is a charge for the car park and the details are shown at the
If you have any worries please speak to your allocated
nurse. We recognise families know their child best. Any
concerns you may have about your child's condition are taken
seriously and the nurse in charge is informed part of SAFE.
Hand washing and infection
Whilst your child is in hospital you will notice all staff
washing their hands or using alcohol gel. This is to prevent
the spread of germs and infection. Please take a few minutes
to wash your hands and use the alcohol gel provided around the
ward. If your child is in a cubicle due to an infection you
may be asked to wear an apron, gloves and other forms of personal
protective equipment. As a precautionary measure, in order to
check your child is not carrying certain germs, we screen children
on a regular basis. Swabs are taken for MRSA and CPE.
Multi-faith prayer rooms
There are multi-faith prayer rooms available, one on the ground
floor and one on the first floor. We have multi-faith
chaplains in the hospital whose role is to care for children and
families. If you wish to speak to a chaplain or a faith
leader please ask a member of staff. A spiritual support
service and kosher kitchen is also available.
Play and school
Play is a very important part of any child's recovery
process. The play specialist assists in the management of
anxiety, fear, phobias and non-compliance by providing
psychological preparation, along with distraction and diversional
therapies for a variety of procedures and treatments. The
play leader provides play and recreation to help keep some
normality for the child or young person in a hospital
environment. In the morning, the play leader ensures each
child has toys and activities to do and the afternoon is for one to
one sessions. The playroom is open 9.00 am - 5.00 pm Monday -
Friday and open 9.00 am - 5.00 pm Saturday and Sunday dependant on
nursing staff. All children in the playroom must be
supervised. A multi-sensory room, teen zone and outdoor play
area are also available by booking with the play leader. The
school is available for children who have been an inpatient for
more than three days. One to one sessions are done on the
ward by a school teacher if your child is unable to leave the
ward. If your child is mobile, they will be able to go to the
school room. If you have any concerns about school work,
please talk to the teacher.
On your child's discharge we will ask you to complete our
patient tracker. This is a ward electronic patient experience
hand held device. It gives us feedback on how we are doing
and helps us make our service as good as possible. By
completing this, your child receives a ward 78 teddy bear or a
wristband. This enables us to ensure our service is as good
as possible for you.
Contacting the ward
The ward is happy to take phone calls from concerned parents and
family members. Please be reminded that there is only a
certain amount of information we are able to give out over the
phone, this is for confidentiality reasons. The ward contact
numbers are 0161 701 7800/7802/7803.
What you need to know whilst you are on the
- You must provide your own nappies/pads after 24 hours.
- Cubicles are kept for patients who specifically require
them. If you are put in a cubicle for any other reason you
may be asked to move.
- Curtains must remain open at all times unless getting
dressed/washed/medical procedure. When curtains are closed
around a bed, nursing staff are unable to observe the
- Parent's beds must be tidied away into the upright position by
8.00 am. This allows for extra space whilst ward rounds are
going on and also accessibility to the patients for nursing and
- You are solely responsible for all valuables that you bring to
the ward. All stolen items should be reported.
- Bed spaces free from clutter.
- Long term patients may move bed spaces so bed spaces can be