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Frequently Asked Questions

Following the go-live of ICE we have received a large number of calls around common issues, we are working flat out to get through our backlog of calls. To help us could you please check these FAQs before ringing us with queries.

If you require any further clarity after reading these FAQs please e-mail labs.sd@cmft.nhs.uk with your query.

Your support in this matter is greatly appreciated.


Geoff Daniels,

Pathology Systems Manager

Visit https://cytoice.cmft.nhs.uk/icedesktop/

Internet Explorer 7 or Internet Explorer 8 in compatibility mode is required.

Or, if your practice has completed the required paperwork, through your EMIS or Vision clinical system

Visit https://cytoice.cmft.nhs.uk/icedesktop/ and click on the login button to the left of the screen.

Note on the next page a 'User Guides' section.

Where you see 'For complete guide on how to use this system follow the link' click on the word 'link' to access a series of manuals informing you how to use ICE.

Please e-mail labs.sd@cmft.nhs.uk with a list of doctors at your practice along with your practice name and address.

We will ensure they are added.

In the username and password box please enter either your GMC or NMC number

Not in this first phase, however, we are going to be working with pilot sites to build this into phase 2 which will go live later this year.

Please e-mail labs.sd@cmft.nhs.uk stating in the subject heading 'Page not found error in Cyto ICE' with your practice details in the main text.

We will then bring the CSU together with the network team at CMFT to resolve your access issue.

Please e-mail labs.sd@cmft.nhs.uk with your personal details, including GMC or NMC number.

We will check that you are on the approved list of sample takers as provided to us by NHS England.

If you are on the list we will ensure your account is created and a password is e-mailed back to you.

If you are not on the list, we will send this to NHS England for review.

As you will be aware from prior communications from Pennine Acute Trust (PAT), a backlog of cervical cytology samples built up prior to the transfer of work to Central Manchester (CMFT).

Due to the need to report the work already received at PAT staff only transferred on 18th April following completion of reporting samples received there. However, samples have been received by CMFT since 1st April. This delayed transfer of staff has effectively transferred the already existing backlog to CMFT, and as a result the current turnaround time for samples received at CMFT is 3-4 weeks.

Staff are working closely together to ensure the present delays in turnaround time are temporary and the national 14 day turnaround target is restored as soon as possible without compromising the quality and diagnostic accuracy of the service.

Please advise women from whom you take tests of this delay.

Thank you in anticipation of your co-operation.

Contacts for further queries: Adanna Ehirim/Richard Lambert on 0161 276 5119

We have endeavoured to set up electronic reporting into all GP systems who have sent back their details.

However, as a failsafe we will also be sending paper results in all cases initially in addition to any electronic results.

If you have electronic resulting in place you will receive a letter in due course asking you to confirm that the electronic results you have received match the paper results, we will then turn off paper results and paper copy reports will no longer be sent to your practice.

Contacts for further queries: Adanna Ehirim/Richard Lambert on 0161 276 5119

Please contact your system supplier and ask them to reactivate your existing Pennine Cytology links, please stress that they must also ensure the new CMFT links be left open.

Details of the information your supplier will require to re-setup your Cytology link with Pennine are listed below

DTS ID :-           RW600PM1

Smtp address:-  rw600pm1@dts.nhs.uk

EDI address :-   1800001411

EDI Extension :- Pathology 00052