In the event that any of the essential patient identifiers are
missing from either the paperwork or the sample container, or there
is a mismatch of information between them, the sender will be
notified. Provided that three of the four essential identifiers are
present and match up, it will be sufficient for the sender to give
the correct information over the telephone or via email.
The sample will then be received into the laboratory and
processed. However, if this condition is not met, the sample will
be placed on hold and not accepted into the laboratory. The sender
will be contacted for advice from the requesting pathologist as to
whether the sample should be repackaged and returned for correction
or whether there is a clinical need to receive into the EM
laboratory and process it straight away. Please note that if the
latter is the case then this advice must be received in an email
from the requesting pathologist acknowledging the error and
providing the correct information.
For any other discrepancy with respect to the specimen acceptance
policy, verbal or email clarification will be sufficient.
(Last updated April 7th 2016)