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Discrepancy procedure

In the event that any of the essential patient identifiers are missing from either the paperwork or the sample container, or there is a mismatch of information between them, the sender will be notified.

Provided that three of the four essential identifiers are present and match up, it will be sufficient for the sender to give the correct information over the telephone or via email.

The sample will then be received into the laboratory and processed. However, if this condition is not met, the sample will be placed on hold and not accepted into the laboratory.

The sender will be contacted for advice from the requesting pathologist as to whether the sample should be repackaged and returned for correction or whether there is a clinical need to receive into the EM laboratory and process it straight away.

Please note that if the latter is the case then this advice must be received in an email from the requesting pathologist acknowledging the error and providing the correct information.

For any other discrepancy with respect to the specimen acceptance policy, verbal or email clarification will be sufficient.


(Last reviewed 19th June 2018)