Primary care users rate our pathology services as “excellent”
A survey of GP practices has revealed that Central Manchester
University Hospitals' Directorate of Laboratory Medicine provides
an "excellent" service to primary care users.
Each of our six laboratory departments was rated in the highest
category by GPs and practice staff, while our Business Support
Centre, electronic order communications and courier service also
received glowing praise.
The survey, which is part of our continuing drive to better
support our GP clients, also highlighted some areas in which we
could further improve our services. Several of these have already
been taken on board and solutions have been put in place, with all
comments and suggestions being thoroughly reviewed.
The 30 GP practices for which CMFT is the primary pathology
service provider were asked to rate our services on a range of
factors and tell us how we could serve them better.
Each of our laboratory departments - Biochemistry, Haematology,
Histology, Microbiology/Virology, Cytology and Immunology - was
rated in the highest category as "excellent".
Respondents also praised the advice and assistance available
from the Business Support Centre, and the electronic order
communications system, with both scoring in the "excellent"
Our courier service, which transports samples between practices
and the labs, is very highly regarded, with its pick up times,
punctuality and the professionalism and courtesy of its staff
receiving the three highest average scores.
Download a summary of the survey results (PDF, 84KB)
For more information on the services we provide for GP practices
call the Business Support Centre on 0161 276 8011 or Labs.SD@cmft.nhs.uk or see www.cmft.nhs.uk/labmedicine/supportingGPs