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Central Manchester University Hospitals found to have many areas of outstanding practice and rated Good by the CQC

cqc2Today the Care Quality Commission (CQC) published its report into the care provided at the hospitals and community services run by Central Manchester University Hospitals NHS Foundation Trust (CMFT). The Trust is delighted to announce that it has received an overall rating of Good.

The publication of the report follows a planned inspection by the CQC of CMFT from 3rd - 6th November 2015 (hospitals) and 11th - 13th November 2015 (community services), with a further unplanned hospital visit taking place on 23rd November 2015.   The inspection included Manchester Royal Infirmary, Manchester Royal Eye Hospital (MREH), Saint Mary's Hospital, Royal Manchester Children's Hospital, Trafford General, and Altrincham Hospitals, plus adult community services in Central Manchester and children's community services citywide.

The CQC inspection found many examples of outstanding practice across a range of specialties and a deep commitment to the innovative and active development of services, and to research.  Areas of outstanding practice include the electronic monitoring of patients' vital signs, the use of innovative new technology for assessing coronary artery disease, and the gynaecology emergency unit for problems in early pregnancy.  The CQC also cited as outstanding the unique clinic for treating sexual dysfunction, the extensive research being undertaken in Saint Mary's Hospital, the one stop baby hip clinic, the identification of MREH by NICE as an exemplar site for the management of glaucoma, and an early intervention scheme for parents as part of the CAMHS service.

Inspectors were particularly impressed with the care and compassion shown by staff, the willingness to report and learn when things went wrong and the high standard of clinical care delivered by all of our teams.

The Trust is very proud of the Child and Adolescent Mental Health Service (CAMHS) which the CQC rated as Outstanding, the only CAMHS in the country to have achieved this.

In its report, the CQC notes a positive caring culture throughout the organisation and praises staff for being not only caring but also committed, compassionate and proud of their services and of the Trust.  Staff were found to be open and friendly, going out of their way to help and support patients.  The report also comments on the good standard of cleanliness throughout the Trust and the high level of compliance with regard to infection control standards.

The CQC shared our own view that continuing actions were required in meeting the increasing pressures on our Accident and Emergency, and Maternity Services in order to make these services more responsive to patient need.  Although the CQC accepted our drive to recruit nursing and midwifery staffing, we recognise that we need to increase our efforts in this area.  Since the CQC visit, we have made good strides in better coordinating our End of Life Care to patients, including increased training and support for our staff.

CMFT Chairman Steve Mycio said:  "We are delighted that a Trust of our size and complexity has received such a positive recognition from the CQC.   The report is an acknowledgement of the tremendous commitment, dedication and hard work shown by all of our staff to delivering the highest quality patient care.  We can all be proud of this fantastic achievement and we will build on this and strive for even better in the future. I am so proud to be a part of this organisation which is delivering such excellent care to the people of Manchester and beyond."

CMFT Chief Executive Sir Michael Deegan said:  "Our staff can be really proud of all their hard work day in day out that is recognised in this report. I am pleased by the numbers of areas of outstanding practice identified by the CQC.  I am particularly proud of our CAMHS service on receiving a rating of Outstanding for their service."

The full report is available at http://www.cqc.org.uk/provider/RW3.