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CMFT Young People’s Awareness Week

transition launchThe CMFT Young People's Awareness Week began on Monday 31st July to mark the launch of the Trust Transition Strategy.

To celebrate Young People's Awareness Week, the Patient Experience Team, supported by volunteers, Specialist Nurses and clinical teams ran atrium information stands in Eye Hospital (Wednesday) and MRI (Friday) - they were also in the Children's Hospital on Monday.  Displays cover the Transition Strategy, You're Welcome Standards, NICE Transition Guidance and the UN Convention on the Rights of the Child.  Staff and patients can also complete What Matters To Me bubbles about services for young people.  The Patient Experience Team are also visiting clinical areas on a daily basis to talk to staff and young patients about what matters to them in managing their transition of care.

Each day during Young People's Awareness Week there was a focus on a different theme:

  • Monday - Transition Strategy and NICE Guidance
  • Tuesday - You're Welcome Standards
  • Wednesday - UN Convention on Rights of the Child
  • Thursday - WMTM feedback from young people and staff (collected during the week)
  • Friday - Round up of the week and next steps.

Take a look at #TransitionTree on Twitter to see what people are saying.

The Patient Experience Team asked 'What Matters' to young people at RMCH. Young people said:

"A friendly atmosphere, listening to me and being treated as an individual, not as my illnesses. I like that at Children's it feels like a family, and I am worried it won't feel that way when I go to adults. It is hard to get through on the phone. I would like a pre-visit before I go to adults to meet the Doctors and I hope that my regular appointments are maintained. It is important that my mum can still come with me to my appointments for support."

"The care and treatment is good, I am happy with the service, the staff are friendly and respond quickly to my needs and wants."

"I am happy. I was scared at first but I am okay now. The staff are good.

"To find out what is wrong with me."

"Not really bothered - been here since I was a baby but as long as I get what I need to make me better, that's the main thing."

"It is only positives we can report on, all staff receptive. The staff have briefly touched on transition but only aged 11 so no concerns as of yet.

"Doctors listen to me."

"I am happy with the information about my transition since I met with the Head Nurse and the physiologist. I have an appointment this month in adults and that is when I will be under them."


The Patient Experience Team also asked 'What Matters' to parents and carers of young at RMCH. Parents said:

"Being seen on time. We come a few times a year always at the same time so it is not good that I have to chase appointments."

"We have a ready built relationship with the Doctor now and it's worrying that this will change and there will not be the same empathy and understanding for our son's needs."

"Being seen on time, staff to be friendly and clean."