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CQC praises services at Manchester Royal Infirmary

We have received welcome feedback from the Care Quality Commission (CQC) following an unannounced review visit at Manchester Royal Infirmary 24th June 2011. The report found that Manchester Royal Infirmary is meeting all the essential standards of quality and safety that the CQC reviewed.


We are really pleased with the outcome of the review and in particular with the feedback from patients. Comments such as "the staff are brilliant" and "the staff are kind, considerate and always willing to help" are testament to our passion and determination to deliver excellent patient care.


The visit focused on our compliance with essential outcomes relating to supporting staff and dietary requirements and how well Manchester Royal Infirmary is meeting them.


Gill Heaton, Chief Nurse and Director of Patient Services said: "We are really pleased with the findings of the CQC in its review of compliance and we are particularly proud of the positive comments and feedback our staff and services have received from our patients."


Outcome 5: Food and drink should meet people's individual dietary needs

The report found that patients were supported to have a healthy and nutritious diet, with a good choice of food.  The people who took part in the review said that they had enough choice and they could have snacks and drinks between meals.


Some patients also commented that they had been admitted to the hospital earlier in the year and the food had improved since their earlier admission. Praise from patients for our food and support included "the food is very nice" and "the staff make sure you can have drinks - you can have one whenever you ask".


Outcome 14: Staff should be properly trained and supervised, and have the chance to develop and improve their skills

The report praised our Trust for improving systems to monitor the performance of staff, such as regular one to one meetings between managers and their direct reports and monthly Matrons' ward rounds on each ward. The CQC also reported that 97% of eligible staff (excluding those on maternity and long term sick leave) received an appraisal in the 2010/11 financial year and that we have identified the number of 2010/11 appraisals still to be completed in each division and that we monitor progress towards 100% completion on a monthly basis.


We are really proud that all the staff the CQC spoke to said that they felt well supported by the Trust. Staff gave examples of the support available, including training relevant to their role and support from senior managers if they had been involved in an untoward incident. The CQC praised the many examples of good practice saying that our staff are 'very professional, skilled and committed to their job'.


Responding to the report, Ian Lurcock Director of Medicine and Community Services, said: "It is important that patients receive the highest quality of care at all times and this report recognises our focus to continuously improve the patient experience."




Issued by:         Ruth Richards, Communications Officer Tel: 0161 901 2659

                        E-mail: ruth.richards@cmft.nhs.uk


Notes to Editors

The CQC is the independent regulator of health and social care services in England.


All NHS Trusts are legally obligated to register with the CQC in order to operate and demonstrate compliance with the regulatory requirements to be able to continue to provide health care services.


The full report can be found at: http://caredirectory.cqc.org.uk/_db/_documents/RW3_Central_Manchester_University_Hospitals_NHS_Foundation_Trust_RW301_Manchester_Royal_Infirmary_RoC_201107.pdf



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