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Join our campaign! Your views matter to us

wmtmStaff and patients at our Trust are being invited to take part in an exciting new campaign to make the experience of giving and receiving care even better.

What Matters To Me is a new and personalised approach to patient experience at CMFT.  It is based on extensive work with our patients and staff to identify what is important to them, and then to ensure this becomes the focus of how we deliver excellent patient care and services.

Continuously improving the experience for our patients and their families is a key priority for our Trust.  To help us do this, we learn from direct patient feedback, compliments and complaints as well as surveys such as the Friends and Family Test and local and national surveys.  All this information shows that we are steadily improving the patient experience, and we are consistently performing at the same level as many other Trusts, with some areas of excellence.

"What we want to do now is move beyond performing at the average level, and strive to achieve our aspiration of delivering outstanding patient experience consistently across every area.  We want What Matters To Me to be the catalyst that helps us move from good to excellent," said Chief Nurse Cheryl Lenney.

Patients, their families and all our staff are being invited to write down what matters to them and send us a photo - download a comment bubble to fill in here.  You can email photos or comments to us at wmtm@cmft.nhs.uk or join our 24 hour 'tweetathon' today using the hashtag #WMTM.

"What Matters To Me is intended to give all our staff the confidence to ask patients 'what matters to you?, to listen to the individual needs of everyone who uses our services and to respond to those needs in ways which demonstrate our core values in action," added Trust Chairman Kathy Cowell.

"I'm proud to be involved in how we deliver a consistently excellent patient experience, and what matters to me is to inspire and lead our Trust to be the best and deliver excellent care at the right time, in the right way."