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MRI ward 46 receives recognition for support of older people

MRI Ward 46 is one of five hospital wards to become the first in the country to receive an Elder-Friendly Quality Mark in recognition of the support staff gives to older people.

The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with organisations including Royal College of Physicians, Royal College of Nursing and British Geriatrics Society. It has been established to encourage hospital wards to become involved in improving the quality of essential care of older people and to recognise good care provision, as identified by patient feedback.

The initiative was set up in response to reports over several years, including the Francis Inquiry Report, which have highlighted the need for improvements and the importance of avoiding adverse outcomes in older people's care and variations in the quality of care among wards.

Ward manager Helen Evans said: "Ward 46 earning this quality mark for Elderly care is a wonderful achievement. All credit to everybody involved and all their hard work and dedication as part of an effective team including the nurses, the medical and multi-disciplinary team and managers. All have played an invaluable part in achieving this award."

Patients over the age of 65 have been asked for their feedback about care, including their experiences of comfort, food and drink, support from staff, getting help when needed, and privacy and dignity. Patients have also been asked if they would be happy if a friend or family member was cared for on the ward.

Lead nurse for Acute Medicine and Rehabilitation Jerry MacSweeney said: "The Division of Medicine and Community Services is very proud of this achievement on ward 46 and it reflects the dedication and care and compassion of the team on the ward in caring for older people."

He added: "The ward deals with very challenging situations to ensure that the care of this patient group is safe and effective especially in ensuring that their hospital admission is kept to a minimum and that their discharges are safely planned. The Multi-Disciplinary Team on the ward work closely together with the support of Matron Juliana McFarlane making sure communication is effective across all disciplines."

The award is for three years with an interim review. Wards joining the quality ward mark scheme commit to continuous focus on improving essential care based on feedback from patients.