New Facilities Matron improves experience for patients
Together with Sodexo we have
appointed a Facilities Matron to help reinforce high standards of
cleanliness, patient dining and overall care.
Yvonne Spencer, previously a ward
manager at Royal Manchester Children's Hospital, has joined Sodexo
from the Trust on a 12-month secondment. The company runs a range
of services for the Trust, including cleaning, portering and
patient dining, together with site maintenance, security and
Acting on feedback about food and
ensuring wards achieve the highest cleanliness standards are two
key areas which Yvonne is focusing on.
"Patients regularly tell us their
key priorities are clean surroundings, good food which arrives on
time and clear communication regarding their care," explained
Yvonne. "My role is to be the link between clinical teams on
the wards and Sodexo service teams, to make sure we deliver all
Yvonne is using her 12 years of nursing experience to help
improve the experience of patients across the Trust's central
Manchester hospitals. A current focus within her role is a
Trust-wide Patient Dining Improvement project, in conjunction with
the Trust's Patient Experience team, to improve patient
satisfaction within this area. This will involve the co-ordination
of patient dining clubs, menu reviews with hospital dietitians and
patient representatives, and sharing of best practice across all
clinical areas at the Trust. A project is also underway to develop
an electronic meal ordering system via patients' bedside TV
screens. This will cut out paperwork and free up nursing staff to
spend more time with patients.
Yvonne also meets every week with domestic services staff and
clinical staff to ensure cleaning standards are met, and supports
the work of the Trust's infection control team.
"Every day is different, and I'm enjoying the opportunity to
work with colleagues throughout the Trust," added Yvonne. "I
understand the challenges facing ward staff, and also the practical
demands of providing 4,000 patient meals and cleaning 350,000
square metres every day. By sharing good practice and improving
standards, I'm keen to promote strong partnership working that
benefits patients by providing high quality care to the one million
plus patients treated here every year."
Phil Jones, Sodexo Healthcare service director at the Trust,
said: "Yvonne is the ideal person to develop this new role,
and we are confident her work will make a real difference to both
patients and colleagues. She is a friendly and helpful presence on
the wards, listening to both compliments and complaints and making
sure we respond effectively."
Cheryl Lenney, Director of Nursing at the Trust, is delighted to
support the role of facilities matron and commented: "Yvonne's role
is an absolutely crucial interface for the Sodexo/Trust partnership
and she is already making a difference not only to patients and
families but also to developing a stronger team culture in the
wards. She complements the role of the infection control team and
the ward managers and is an additional support for the hotel
services assistants on the wards. Yvonne's personality and values
have made her the right person to work with both our organisations
and enable us all to see things through fresh eyes and most
importantly those of the patient."