Partnered GP practice in Ancoats receives outstanding rating from CQC
quality of care at the Urban Village Medical Practice (UVMP) in
Ancoats has been rated as outstanding after a Care Quality
Commission (CQC) inspection in June. The practice has run an
hospital in-reach service for homeless patients at MRI since 2012,
aiming to increase access to primary care for all homeless people
The Manchester Pathway (Mpath) service aims to reduce A&E
attendances for homeless people that have attended A&E 12 times
or more in the previous 12 months and reduce re-admissions. The
service works with people who are currently homeless, i.e. people
who are rough sleeping, in temporary accommodation such as a hostel
or B&B or who are 'sofa surfing'.
Under CQC's programme of inspections, all of England's GP
practices are being given a rating according to whether they are
safe, effective, caring, responsive and well-led.
The inspection team, which included a GP, a practice nurse and a
practice manager as specialist advisors, rated the services
provided by the Urban Village Medical Practice as outstanding for
older patients, people with long term conditions, families,
children and young people, people whose circumstances may make them
vulnerable and people experiencing poor mental health.
Urban Village Medical Practice has over 10,000 registered
patients which includes 719 homeless patients. Since 2014 as part
of the Mpath service 587 homeless patients have been assessed at
MRI and 98 of those are being provided with intensive support from
a Case Manager addressing issues around their health, housing,
benefits and any other barriers they may be facing in breaking the
cycle of homelessness.
Dr Shaun Jackson, GP and Clinical Lead for the Mpath service,
said: "We are very proud to have received an outstanding rating
from CQC for the services we deliver. Urban Village Medical
Practice has always strived to provide high quality, effective
services for all our patients and continues to provide services for
the more marginalised in society who are subject to significant
health inequalities. The Mpath service has enabled us to work
alongside teams in the MRI to improve outcomes for homeless
patients admitted to hospital. Therefore the CQC report not only
validates the work done by the team at UVMP but also the staff of
the MRI who work with us."
CQC inspector Sue McMillian said: "Feedback from patients was
overwhelmingly positive and many commented that staff went above
and beyond their level of duty."
UVMP has delivered a primary care service for homeless people in
Manchester for 15 years, go to www.uvmp.co.uk for more
information. To read the full CQC report, please see here.