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Partnered GP practice in Ancoats receives outstanding rating from CQC

urban villageThe quality of care at the Urban Village Medical Practice (UVMP) in Ancoats has been rated as outstanding after a Care Quality Commission (CQC) inspection in June. The practice has run an hospital in-reach service for homeless patients at MRI since 2012, aiming to increase access to primary care for all homeless people attending A&E.

The Manchester Pathway (Mpath) service aims to reduce A&E attendances for homeless people that have attended A&E 12 times or more in the previous 12 months and reduce re-admissions. The service works with people who are currently homeless, i.e. people who are rough sleeping, in temporary accommodation such as a hostel or B&B or who are 'sofa surfing'.

Under CQC's programme of inspections, all of England's GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

The inspection team, which included a GP, a practice nurse and a practice manager as specialist advisors, rated the services provided by the Urban Village Medical Practice as outstanding for older patients, people with long term conditions, families, children and young people, people whose circumstances may make them vulnerable and people experiencing poor mental health.

Urban Village Medical Practice has over 10,000 registered patients which includes 719 homeless patients. Since 2014 as part of the Mpath service 587 homeless patients have been assessed at MRI and 98 of those are being provided with intensive support from a Case Manager addressing issues around their health, housing, benefits and any other barriers they may be facing in breaking the cycle of homelessness.

Dr Shaun Jackson, GP and Clinical Lead for the Mpath service, said: "We are very proud to have received an outstanding rating from CQC for the services we deliver. Urban Village Medical Practice has always strived to provide high quality, effective services for all our patients and continues to provide services for the more marginalised in society who are subject to significant health inequalities. The Mpath service has enabled us to work alongside teams in the MRI to improve outcomes for homeless patients admitted to hospital. Therefore the CQC report not only validates the work done by the team at UVMP but also the staff of the MRI who work with us."

CQC inspector Sue McMillian said: "Feedback from patients was overwhelmingly positive and many commented that staff went above and beyond their level of duty."

UVMP has delivered a primary care service for homeless people in Manchester for 15 years, go to www.uvmp.co.uk for more information. To read the full CQC report, please see here.