Patient Storybook launched to help children give feedback
Manchester Children's Hospital launched its new Storybook Patient
Survey on World Book Day, designed to help young patients give
feedback on their stay at the hospital.
To mark the occasion, Channel 5's Milkshake! Presenter, Olivia
Birchenough, visited Royal Manchester Children's Hospital to meet
patients and officially launch the storybook survey, which is the
first of its kind at an NHS children's hospital.
The storybook survey is charitably funded by Royal Manchester
Children's Hospital Charity and has been developed to improve
patient experience and quality care within the hospital. Using
patient feedback to drive change is a well embedded culture at
Royal Manchester Children's Hospital, yet the hospital found that
most feedback came from parents, with a significantly low number of
responses from children aged under 6 years old.
To improve these results, the hospital worked in partnership
with CRT Health to develop an electronic survey using a storybook
concept 'Humphrey Bear Goes to Hospital' to allow children to
engage with the story in relation to their hospital experience.
The interactive storybook is aimed at children aged 3-6 years,
incorporates play for participant motivation and has an overriding
educational element. Interactive features are included as a
'reward' once the child answers each question and audio was
recorded using a child's voice as Humphrey Bear to improve
accessibility for non-readers.
Commenting on the new survey, Kath Evans, Experience of Care
Lead for NHS England said:
"This is a really exciting and creative way to engage young
children in their healthcare experience. Even very young
children have a view of what they like and don't like and what
could be done differently, we as health care professionals just
need to develop the skills and resources to listen deeply and
respond to this information from young children. Royal Manchester
Children's Hospital is leading the way in developing this
interactive storytelling and information gathering approach, the
challenge as always is to act on the feedback from children so that
in partnership care continues to improve at every opportunity."
The Storybook survey was soft-launched for testing with
children, parents and staff across Royal Manchester Children's
Hospital in February. Results after one month showed that 92
children aged 3-6 years completed the new interactive survey, a
vast improvement on the previous surveys used.
At the launch patients were delighted to meet and chat with
Milkshake! star Olivia, who guided a group of young patients
through the new electronic storybook, showing them how the survey
worked, in a fun an interactive way.
Sue Lunt, Hospital Director for Royal Manchester Children's
"Listening to patients' views and collecting their feedback is
essential to providing the very best health service to our
patients. As a children's hospital it is crucial that we get
feedback from our young patients, so we are very thankful to Royal
Manchester Children's Hospital Charity for funding this important
project. We are very pleased with the outcome and look forward to
rolling out the survey across our children's hospital."
Sarah Naismith, Head of Royal Manchester Children's Hospital
"We are delighted to have been able to fund the development of
the new patient storybook survey. We know that patient feedback is
of great importance at the hospital, so are glad that our
charitable funds can help. We'd also like to thank Olivia for
coming along for the official launch. The patients loved meeting
her and visits like this really do a welcome distraction for the
Royal Manchester Children's Hospital Charity is raising money to
ensure continued excellence in treatment, care and research at the
hospital - improving the lives of thousands of children each year
across the North West and beyond.
The support of the Charity means that the hospital can provide
additional resources that make life easier for patients and their
families who use the hospital.
The charity has three main areas of work:
- to support research projects to improve our understanding of
- to help to create an environment that's more
- to provide state-of-the-art equipment for diagnosis and
For more information about Royal
Manchester Children's Hospital Charity please visit www.rmchcharity.org.uk
For further information please
contact Aimee Loughney on firstname.lastname@example.org
or 0161 276 4404
About Royal Manchester Children's Hospital
- The Charity provides resources to make a difficult time a
little bit easier for children and their families who use Royal
Manchester Children's Hospital.
- Royal Manchester Children's Hospital treats over 200,000
patients every year. They come from all over the North West
of England and from other parts of the country for some highly
- Royal Manchester Children's Hospital Charity is part of the
Central Manchester University Hospitals NHS Foundation Trust
Charity. Registered charity number 1049274.