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Short Break Service praised by CQC

We have received welcome feedback from the Care Quality Commission (CQC) following a review of the Short Break service. The report found that the service is meeting all the essential standards of quality and safety.


We are really pleased with the outcome of the review and in particular with the feedback from patient's parents. Comments such as "a fantastic service" and another saying that their son getting a place at the home was like "winning the lottery" are testament to our passion and determination to deliver excellent patient care.


Gill Heaton, Chief Nurse and Director of Patient Services said: "We are really pleased with the findings of the CQC in its review of compliance and we are particularly proud of the positive comments and feedback our service has received from our patient's parents."


The CQC praised our staff for engaging very well with service users and treating them with respect as well as recognising the positive and warm relationships our staff have with service users.


Responding to the report, Ian Lurcock Director of Medicine and Community Services, said: "It is important that patients receive the highest quality of care at all times and this report recognises our focus to continuously improve the patient experience."




Issued by:         Ruth Richards, Communications Officer Tel: 0161 901 2659

                        E-mail: ruth.richards@cmft.nhs.uk


Notes to Editors

The CQC is the independent regulator of health and social care services in England. 

All NHS Trusts are legally obligated to register with the CQC in order to operate and demonstrate compliance with the regulatory requirements to be able to continue to provide health care services.

The full report available on the CQC website at http://www.cqc.org.uk/directory/rw3y2

What the CQC found about the standards they reviewed and how well the Short Break Service is meeting them 

Outcome 01: People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
People using this service can express their views, as far as they are able to do so. People using the service and their families or carers are involved in making decisions about their care and support. People have their privacy, dignity and independence respected.


Outcome 04: People should get safe and appropriate care that meets their needs and supports their rights
People using this service experience effective and safe care that meets their needs and protects their rights.


Outcome 07: People should be protected from abuse and staff should respect their human rights
People using this service are protected from the risk of abuse and their human rights are upheld.


Outcome 14: Staff should be properly trained and supervised, and have the chance to develop and improve their skills
People using this service have their health and welfare needs met by competent staff.


Outcome 16: The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care
People using this service benefit from safe and good quality care because the provider has effective systems in place for monitoring the quality of the service.