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Success at the Patient Experience Network (PEN) National Awards 2013

Three of our projects were winners at the prestigious Patient Experience Network (PEN) National Awards with four others named as finalists. They recognise, celebrate and promote excellence in patient experience. These unique awards programme is now in its third year and offers an opportunity to celebrate the areas of really outstanding practice in the patient experience arena, and hear what teams are doing to deliver quality experiences for their patients. The Awards Day and Best Practice Conference took place on Wednesday 6th February.

The winners were in the following categories:

Setting the stage /strengthening the foundation

Promoting high quality care and dignity for deceased person (adults) and their families - Suzanne Reid and Katie Elder 

Access to Information

Improving the patient's perception of medicines information - Aoidin Cook

Environment of care

RMCH Hydrotherapy Artwork project - Brian Chapman and Tanya Hamid