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Success for Perfect Dining Week

pen awardsCongratulations to everyone involved in the 2016 Perfect Dining Week, winners in the Environment of Care category at yesterday's Patient Experience Network National Awards. The team were also runners up in the FFT and Patient Insight for Improvement Champion and Measuring Reporting and Acting Categories.

The awards recognise best practice and outstanding patient experience, with the winners announced at the event held in Birmingham's Repertory Theatre.

Debra Armstrong, Deputy Director of Nursing (Quality), said: "Perfect Dining Week was organised with the aim of delivering a perfect, personalised dining experience to all patients at every meal throughout the week and beyond. Evidence shows that if our food and dining service matters to our patients and if the experience does not consistently meet patients' personal needs, this can impact on the quality of their overall experience. This is an excellent example of where we have involved patients and staff to identify What matters to Them and identify areas of improvement"

Information gathered during the week provided some really valuable data including:

  • The overall Quality Score throughout the week was 90% and above
  • Extremely positive feedback was received from some patients
  • Breakfast consistently scored higher for enjoyment across all Divisions
  • Breakfast and lunch received the highest satisfaction for reasonable choice (96.5%), followed by dinner (94.2%)
  • Responses for the quality of food received scored higher at Trafford General Hospital compared to other divisions
  • Uptake of Protected Meal Times was variable between wards and there were inconsistencies around which mealtime services were protected
  • Generally trays were not used to serve breakfast, even if patients were identified as requiring a red tray
  • Staff were engaged and very motivated to be involved and deliver improvements.

The information gathered during the week has been shared with the teams involved to support the identification of areas of local improvement and 10 Trust wide High Impact Actions have been identified that will be developed and introduced over the coming months.