Tech-savvy volunteers happy to help patients
hospital volunteer has come up with an innovative idea that will
help patients and visitors navigate their way across the four
hospitals on the main Oxford Road site of Central Manchester
University Hospitals (CMFT).
Thanks to the idea of Roy Williams, a senior volunteer at the
Trust, an online library of photographic images showing key areas
and departments on the hospital site has been developed.
Volunteers will use iPads to show visitors images of their final
destination and key points en route. This is a vast
improvement on the printed instruction sheets they used to use and
makes navigation around the vast site much easier.
Using iPads is much more efficient, interactive and cost
effective, reducing administration time and printing costs.
The iPads used by the volunteers have been purchased from the
Trust's charitable funds.
"Our volunteers play a vital role in supporting our patients and
visitors and ensuring that they have a positive experience at our
hospitals," said Debra Armstrong, Deputy Director of Nursing
(Quality), at CMFT. "We're grateful to Roy for this great
idea, which is making a real difference. Improving patient
experience is a key priority for us and a vital part of our
on-going work. We are extremely grateful to the Trust's
charitable funds for supporting the purchase of the iPads."
CMFT is currently looking to expand its 960-strong team of
volunteers, who work a range of hours with the Trust. Helping
patients and visitors find their way around the site is one of the
key roles for many of the Trust's volunteers. Other roles
include supporting patients in wards and clinics, and driving the
patient eco-bus around the Central Manchester site linking with the
main car parks
Anyone who is interested in volunteering either at the main
Oxford Road site, the University Dental Hospital of Manchester or
at Trafford General or Altrincham Hospitals should telephone 0161
276 5190 or e-mail. firstname.lastname@example.org.
Note to editors
The hospitals on the main Oxford Road site are Manchester Royal
Infirmary, Manchester Royal Eye Hospital, Saint Mary's Hospital,
and Royal Manchester Children's Hospital.
Central Manchester University Hospitals NHS Foundation
Trust is a leading provider of specialist healthcare services
in Manchester, treating more than a million patients every year.
Its seven specialist hospitals (Manchester Royal Infirmary, Saint
Mary's Hospital, Royal Manchester Children's Hospital, Manchester
Royal Eye Hospital, University Dental Hospital of Manchester,
Trafford General and Altrincham Hospitals) and community services
are home to hundreds of world class clinicians and academic staff
committed to finding patients the best care and treatments.
For more information, go to www.cmft.nhs.uk.
During National Volunteers' Week, an information stand will be
at Manchester Royal Infirmary and Trafford General and Altrincham
Hospitals, and will also visit Manchester Royal Eye Hospital and
Royal Manchester Children's Hospital, to promote the range of
activities that the volunteers in CMFT's hospitals provide and
recruit additional volunteers.