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Trafford hospital wards receive ‘Elderly Friendly Quality Mark’ for care of older people

trafford elderly careTwo wards at Trafford Hospital have been awarded the Elder Friendly Quality Mark in recognition of the support and care provided to older people.

The award recognises a dedication to improving the quality of essential care of older people and good care provision, as identified by patients themselves. Wards 2 and 4 have joined the national achievement, bringing the total Quality Mark to 38.

The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with organisations including the Royal College of Physicians, Royal College of Nursing and British Geriatrics Society.

Patients over the age of 65 have been asked for their feedback on care, including their experiences of comfort, food and drink, support from staff, getting help when needed, and privacy and dignity. Patients have also been asked if they would be happy if a friend or family member was cared for on the ward.

To achieve the Quality Mark wards have:

  • Taken part in a two stage assessment. Stage I involves assessing quality of care, which includes identifying areas of achievement and what could be improved. Stage II requires the ward to demonstrate continued focus on improving care for older people, and their progress.
  • Collected information from patients, carers and visitors, ward staff and members of the multi-disciplinary team, the ward manager, a lead consultant working on the ward, hospital governors and the senior managers of the hospital/trust.

The Quality Mark is awarded to wards that have achieved high scores in stage II of the assessment.

Helen Rogers, Acting Head of Nursing for Trafford Hospitals: "People over the age of 65 make up three quarters of the patients we see here at Trafford Hospitals. This award marks our commitment to listening to those patients and consistently seeking to improve the care we provide. We're delighted that the excellent work of Wards 2 and 4 has been recognised with this national award and will continue to provide an excellent standard of care to this patient group."

Professor Mike Crawford, director of the Royal College of Psychiatrists Centre for Quality Improvement, the Royal College of Psychiatrists, said: "It's great to see wards achieving the Quality Mark by improving the care they provide based on feedback from older patients.  Wards participating in the programme send an important message about the way they regard patient experience".

Notes to Editors:

The award is for three years with an interim review. Wards joining the quality ward mark scheme commit to continuous focus on improving essential care based on feedback from patients.

The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with the Royal College of Physicians, Royal College of Nursing, British Geriatrics Society and Age UK.  To find out more about the Quality Mark visit: www.wardqualitymark.org.uk

The Quality Mark for Elder Friendly Hospital Wards is a voluntary improvement programme established in Autumn 2012, with 111 wards participating to date.  The hospital wards have focussed on the quality of essential care of patients aged 65 and above. The patient questionnaire measures satisfaction expressed by older patients with a series of quality statements about essential care on the ward and is not standards-based.