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Trust Invests in its Staff

Central Manchester University Hospitals NHS Foundation Trust has become the largest NHS Trust in Greater Manchester to achieve the new Investor’s in People standard. The outcome was very positive and the assessor, Bill Twiss, was very complementary in his closing report. A number of developmental points were highlighted in the report and an action plan was developed and implemented over the last 12 months. Bill reviewed progress against these actions in May 2008 and was pleased with the progress that had been made The IIP assessment took place in November where the Trust underwent a vigorous assessment process which involved a series of interviews and focus groups with individuals across the organisation representing all Divisions and all staff groups, including staff side representatives. Chairman of the Centre for Assessment and Recognition John Gracie recent presented Trust Chairman Peter Mount and Director of Human and Corporate Resources Derek Welsh with a commemorative plaque and certificate. Peter Mount said: “We are very proud to receive this accolade from Investors in People North West. We have worked incredibly hard to meet these standards and will strive to ensure we continue to do so.” The assessors found that the Trust’s strategy for improving the performance of the organisation is clearly defined and understood, highlighting its detailed business plan and workforce plan. The report also said that the Trust’s strategic planning makes it clear that equality and diversity is important, and how most people, regardless of their roles within the organisation felt valued and that they were making a valued contribution. Feedback from staff included: “My manager looks at what I can get involved in order to broaden my skills and experience so any interesting projects are identified and I am able to participate.” “I started here as a YTS trainee and moved through almost every department, gaining professional qualifications on the way.” “We are able to put forward ideas and suggestions for developments in our areas. We agree priorities and work from there.” “We have regular meetings with our manager, where he reviews all the films we have taken, highlights the positive aspects and gives us feedback and useful advice on how to improve – that is really good.” “We also get feedback at team meetings, at hand over and through regular audits, covering a range of topics, from infection control through to clinical procedures.” “Even though I’m not a qualified clinician, my manager always thanks me or thanks us as a team for working really hard which makes me feel good.” The internal review teams will now carry out reviews in April and October 2009 with two forums held twice a year in March and September.