Welcome to the April e-bulletin, and at the start of our new financial year I would like to begin by reflecting on 2013/14, a year in which all our staff have shown great dedication and worked extremely hard to meet the financial and service quality challenges facing the NHS.
Thanks to a focus on delivering safe, high quality care efficiently and prudent management of our resources, at the year-end we had a surplus of £3,323k on a turnover of approx £850 million. The three main issues that impacted most significantly on our 2013/14 financial position were:
Key areas our management teams will address in 2014/15 include:
Finance is just one of the areas covered in the operational plan we develop each year, setting out how we will continue to deliver and improve our services over the coming two years. The plan shows the changes that we want to make, how they will be funded and how we will ensure that we have the right staff in place to deliver all of our commitments. Governors have made an important contribution, and you can access our Operational Plan (2014-16) via the website or alternatively please contact Donna Beddows on 0161 276 8661 for a hard copy.
Providing the best quality care remains a key priority for 2014/15 and our newly introduced programme of Quality Reviews across all our Divisions is highlighting both areas of good practice and opportunities for improvement. Every Division together with Sodexo colleagues have been involved, and the feedback from staff has been positive.
Areas of excellence include: strong and supportive leadership, clinical effectiveness, staff who are proud, kind and caring in their work, effective handovers between staff, listening to patients and acting on feedback, good induction of new staff and patient safety awareness. Opportunities for improvement include: long recruitment timescales, poor experience for patients due to environment or communication issues, some overly complex surgical admission procedures, liaison between Divisions on planning theatre lists, waiting times, compliance with infection control procedures and learning from patient mortality.
None of this excellent care could be delivered without the skills and commitment of all our staff. To ensure our employment policies and practices are fair and effective and promote equality of opportunity, we have launched a new Staff Equality Information Tool. This will enable staff to update their personal details so that we have an accurate and complete profile of our workforce.
Comments and complaints from patients are an important opportunity to learn and to improve the quality of care. Since the Mid Staffordshire inquiry, complaint handling has been a focus of concern nationally. In line with national trends, our Trust has seen a steady increase in both the number of formal written complaints and the number of informal PALS contacts. We are undertaking an internal review of the PALS and Complaints service, based on the themes from the national Clwyd-Hart review into complaints handling (published in October 2013).
The review has been launched as the 'Tell us about it…' project, with three work programmes (Tell me Today; Listening and Responding; Never Again) overseen by a steering group. We want to make sure our patients and families understand that we take their concerns seriously and to be recognised as an organisation that learns from our mistakes.
We are also ensuring staff have the opportunity to provide their feedback via the national Friends and Family Test (FFT) at least once a year. The FFT asks how likely patients and staff are to recommend the services they have received, or work in, to friends and family who need similar treatment or care. The majority of staff will be asked to complete the FFT from April to June this year.
If you wish to discuss any of the topics I have covered in more detail, or I can be of any assistance to you in your role as Governor, do please contact me on 0161 276 8661 or at email@example.com.
Team wins major UK award for helping children with autism
Andrea Brammer, risk manager and paediatric radiographer, and colleagues at the Trust including Frances Binns, therapeutic and specialist play consultant, Ruth Morgan, professional lead, occupational therapy, therapy and dietetic service and Emily Broughton, assistant clinical effectiveness manager, have won a major UK award for their work in improving access to healthcare for children and young people with autism. The Unite the Union working together award is part of the 2014 Advancing Healthcare Awards for allied health professionals, healthcare scientists and those who work with them.
Breakthrough in paediatric monitoring system is the first in the UK
Two patients of Royal Manchester Children's Hospital are the very first in the UK to receive a new monitoring treatment, reducing their time in hospital unnecessarily and the need for invasive surgery.
The Telemetric intracranial pressure monitoring allows paediatric patients with cerebro spinal fluid shunts suspected of malfunctioning to be monitored in their own homes. The unobtrusive new technology reduces the amount of time they have to stay in hospital, as well as providing more accurate results over a longer period of time.
MRI ward 46 receives recognition for support of older people
MRI Ward 46 is one of five hospital wards to become the first in the country to receive an Elder-Friendly Quality Mark in recognition of the support staff give to older people.
The Quality Mark is run by the Royal College of Psychiatrists and was developed in partnership with organisations including Royal College of Physicians, Royal College of Nursing and British Geriatrics Society. It has been established to encourage hospital wards to become involved in improving the quality of essential care of older people and to recognise good care provision, as identified by patient feedback.
Our Charity News
Michael Owen scores in London Marathon for the Eye Hospital
Retired footballer Michael Owen recently visited Manchester Royal Eye Hospital (MREH), after taking on the London Marathon in support of the hospital and The University of Manchester.
Michael, who completed the marathon in 3 hours, 45 minutes and 43 seconds, was joined by patient Olivia Dronsfield, consultants Professor Chris Lloyd and Mr Susmo Biswas when he presented a cheque for over £25,000 to the eye hospital's bicentenary appeal.
Michael said: "Manchester Royal Eye Hospital and scientists at The University of Manchester are doing fantastic work to develop new treatments for families with genetic eye disorders, so I'm really pleased to be able to support this cause.
"It's a cause that's very close to my heart and I hope my support will boost their quest to find more treatments for patients like Olivia."
The Bicentenary Appeal is aiming to raise £200,000 - a thousand pounds for every year the hospital has provided care - to support children's eye services. More information about the appeal can be found at www.mreh200.org.uk or www.cmftcharity.org.uk
Great North Run
Governors, their family and friends may like to join the world's greatest half marathon and take on the challenge of the Great North Run on Sunday 7th September in support of any of our family of hospitals.
The charity team have a limited number of guaranteed entry places available for the Great North Run at the discounted entry fee of £35. For more information contact Lucy on 0161 901 1124 or e-mail firstname.lastname@example.org
Useful News Links
Ongoing activities include:
Governor Diary Dates
Please note when attending Trust meetings that work has started on the extension to the Grafton Street multi-storey car park. The disabled/accessible spaces which were on the surface car park at Grafton Street have been reallocated inside the multi-storey car park. This is a 15-month project, and the Trust apologies for any inconvenience it may cause.