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Tell Us What You Think

We use a range of mechanisms to find out what our patients think of our services.

Friends and Family test:

The Friends and Family test is a simple and effective way of understanding patient satisfaction with our services.  Patients are asked to mark on a card how likely they are to recommend Manchester Royal Eye Hospital to a friend or relative on a scale ranging from 'extremely likely' to 'extremely unlikely' and, if they wish, to give us their reasons. If you did not get the chance in hospital to complete a friends and family test, then you can do it at home,  online here.

Results of the Friends and Family score are published nationally on NHS Choices for our Emergency Eye Centre, and inpatient services.

Patient advice and liaison service:

CMFT'S patient advice and liaison service (PALS) provides confidential advice and support to help you sort out any concerns you may have about the care we provide.  The PALS team can also advise you on how to make a complaint.  You can contact them on 0161 276 8686, or by email pals@cmft.nhs.uk.

For more information, please click here to see the PALS leaflet.

Patient Tracker:

Please ask a member of staff if you wish to fill out a patient experience tracker. Patient experience data is collected using a combination of hand held electronic devices and freestanding 'kiosk' devices.  We use this data to see where we can or have made improvements to the patient's experience.

NHS Choices:

You can post comments about MREH's services on the national NHS Choices website.  We always try to respond to feedback on NHS Choices, but it can be difficult for us to answer concerns fully in this way, especially if they are about specific issues.  The best way to get a full response is to contact our PALS team.