Tell Us What You Think
We use a range of mechanisms to find out what our patients think
of our services.
Friends and Family test:
The Friends and Family test is a simple and effective way of
understanding patient satisfaction with our services.
Patients are asked to mark on a card how likely they are to
recommend Manchester Royal Eye Hospital to a friend or relative on
a scale ranging from 'extremely likely' to 'extremely unlikely'
and, if they wish, to give us their reasons. If you did not get the
chance in hospital to complete a friends and family test, then you
can do it at home,
Results of the Friends and Family score are published nationally
NHS Choices for our Emergency Eye Centre, and inpatient
CMFT'S patient advice and liaison service (PALS) provides
confidential advice and support to help you sort out any concerns
you may have about the care we provide. The PALS team can
also advise you on how to make a complaint. You can
contact them on 0161 276 8686, or by email firstname.lastname@example.org.
For more information, please
click here to see the PALS leaflet.
Please ask a member of staff if you wish to fill out a patient
experience tracker. Patient experience data is collected using a
combination of hand held electronic devices and freestanding
'kiosk' devices. We use this data to see where we can or have
made improvements to the patient's experience.
You can post comments about MREH's services on the national NHS
Choices website. We always try to
respond to feedback on NHS Choices, but it can be difficult for us
to answer concerns fully in this way, especially if they are about
specific issues. The best way to get a full response is to
contact our PALS team.