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Feedback & Testimonials

We use a range of mechanisms to find out what our patients think of our services. Below are some examples of patient feedback but why not give yours too.


Online Surveys

If you'd like to give us your feedback directly right now we have a few ways you can do this:

Tell us your story

Complete a satisfaction survey

 

Oxford Road Changes

Over the last 18 months or so Manchester Oxford Road has undergone significant development, including the introduction of new bus stops and cycle lanes.

The Royal National Institute of Blind people (RNIB) is working with Transport for Greater Manchester (TfGM) and Manchester City Council to ensure that blind and partially sighted people can travel down Oxford Road using their chosen method of transport, safely, easily, and as independently as they wish to.

To help this work, they would be grateful if you could fill in this survey to tell us about your experience of using the area since the changes and /or any impact the changes have had on you. They are particularly interested in hearing from blind and partially sighted people and others with sight loss, but everyone is welcome to complete the survey.

If you have any questions, or need any assistance completing this survey, please contact Lindsay Coyle, RNIB Regional Campaigns Officer on 0151 702 5726.

https://www.surveymonkey.co.uk/r/manchoxrdsurvey

 


Friends and Family test

The Friends and Family test is a simple and effective way of understanding patient satisfaction with our services.  Patients are asked to mark on a card how likely they are to recommend Manchester Royal Eye Hospital to a friend or relative on a scale ranging from 'extremely likely' to 'extremely unlikely' and, if they wish, to give us their reasons. If you did not get the chance in hospital to complete a friends and family test, then you can do it at home,   online here.

Results of the Friends and Family score are published nationally on  NHS Choices for our Emergency Eye Centre, and inpatient services.

Patient advice and liaison service

CMFT'S patient advice and liaison service (PALS) provides confidential advice and support to help you sort out any concerns you may have about the care we provide.  The PALS team can also advise you on how to make a complaint.  You can contact them on 0161 276 8686, or by email pals@cmft.nhs.uk.

For more information, please click here to see the PALS leaflet.

Patient Experience Tracker

Please ask a member of staff if you wish to fill out a patient experience tracker. Patient experience data is collected using a combination of hand held electronic devices and freestanding 'kiosk' devices.  We use this data to see where we can or have made improvements to the patient's experience.

 

NHS Choices

You can post comments about MREH's services on the national NHS Choices website.  We always try to respond to feedback on NHS Choices, but it can be difficult for us to answer concerns fully in this way, especially if they are about specific issues.  The best way to get a full response is to contact our PALS team.

Twitter

At Manchester Royal Eye Hospital we think we provide great patient care, but don't just take our word for it, here are what some of our patients have said about us. You can also see our Twitter feed here

 

Testimonials

Testimonial 5

 

Trafford MTC Mar 2016

Testimonial 1Testimonial 2

Testimonials 3

Testimonials 4