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Henshaws provide expert care, advice and training to anyone affected by sight loss, right where it's needed most.  Henshaws also work with people with other disabilities and because all of this affects family, friends and colleagues, theywork with them too.

Henshaws Vision:

To enable people with sight loss and people with other disabilities to build the skills and independence they need, to achieve the future they want.

Henshaws support often begins at the hospital, right at the point of diagnosis. Henshaws Patient Support Officer is based at Manchester Royal Eye Hospital five days a week.

When a person is diagnosed with an eye condition, it can be hard news to take in. HenshawsPatient Support Officer provides emotional and practical support right when people need it most.

They offer:

Someone to talk to in confidence

A quiet meeting place in the hospital

A link with your consultant if you need to know more, or need something explained further

Medical information explained in a clear way that's easy to understand

An opportunity to discuss your concerns

Information about practical help, advice on local services, equipment and benefits.

Your consultant, GP or social worker might refer you to our Patient Support Officer. But you don't need to have a referral to access the service - it is open to all.

It is best to speak to our Patient Support Officer when you are at the hospital.  If you would prefer, you can phone to make an appointment, or you can have a phone appointment from home.

To arrange an appointment or find out more, contact Maggie Harrison on 0161 276 5515. Maggie may be with someone when you call, so please leave a message and she will get back to you.


Henshaws also offer children's patient support once a week at the Manchester Royal Eye Hospital.

Taking your child to the hospital can be an unsettling and confusing experience for parents as well as for children. That's why Henshaws have a Family Support Officer based at the Paediatric Clinic of the Manchester Royal Eye Hospital two afternoons a week who can support you by:

  • Giving you support during your appointment
  • Speaking to the ophthalmologist on your behalf
  • Explaining anything you may not understand
  • Offering emotional support