Frequently Asked Questions
Q: I think I have a problem with my hearing. What
should I do?
Please contact your GP and ask for a referral to Manchester
Royal Infirmary Audiology Department. Your GP will refer you for an
appointment where an Audiologist will assess your hearing.
Q: What happens when I am referred to
If you have been referred by your GP then you will be seen by an
Audiologist who will assess your hearing and talk with you about
any hearing difficulties you might be experiencing.
If you have been referred by an Ear, Nose and Throat (ENT)
consultant you will already have had a hearing assessment. The
Audiologist will talk with you about things that you can try to
help with any hearing difficulties you might be experiencing.
For examples of possible
communication options please click here.
Q: What can I do if my hearing aids break?
If you have been issued your hearing aid by us, you can come to
our drop-in repair sessions without an appointment; just check in
at the ENT reception desk. Our opening times are: Monday to Friday
9.00 am - 3.00 pm.
Q: What do I do if I think my hearing has
If your hearing has gone down suddenly please contact your GP or
go to your nearest Accident and Emergency department.
If you feel your hearing has gradually become worse and you are
already a hearing aid user please contact the department on 0161
276 4613. We will advise you on what to do or may make you an
appointment, depending on how long it has been since your last
Q: How often do I need my hearing aid
You need to come to our open repair sessions every six months to
get the tubing changed on your hearing aid. Just check in at the
ENT reception. Our opening times are Monday to Friday 9.00 am -
Q: Where can I collect batteries?
You can collect batteries from the ENT reception desk. Please
let the receptionist know which colour batteries you use.
If you find it difficult to attend the department, you
can send someone else to collect batteries on your behalf.
Q: How often will Audiology send for me?
After fitting your hearing aid, the Audiologist will make an
appointment to review your progress in 6-8 weeks. After that
appointment, Audiology will not send for you. It is up to you to
contact the Audiology department and come into the open repairs
service if you have any problems or if you feel your hearing has
changed. You are entitled to a hearing test every three years or
sooner if you think your hearing has changed. To make this
appointment please contact the Audiology reception on: 0161 276
Q: What happens if I lose my hearing aid?
The hearing aids are on loan from the hospital. This means that
you may be liable for a charge if it is lost. If you have lost your
hearing aid please contact the department on 0161 276 4613 or drop
in to our daily repair sessions: Monday to Friday 9.00 am - 3.00
Q: What happens if my hearing aid gets
In order for the department to replace the hearing aid we
require a police crime number.
Q: Why are some people's hearing aids smaller than
The size of a hearing aid depends on the degree of your hearing
loss. The Audiologist will select the hearing aid most suitable for
your hearing. The more powerful hearing aids are generally larger
Q: Do you fit digital hearing aids?
All the hearing aids fitted in the department are digital
hearing aids. This means they are programmed by a computer to match
your individual hearing needs.
Q: I've seen some people with hearing aids that fit right
inside the ear. Can I have one of these?
In-the-ear (ITE) hearing aids are very expensive to manufacture
compared to hearing aids which sit behind-the-ear (BTE), because
they have to be individually made for each person's ear. They also
break down more frequently, as they are more easily blocked up by
wax. For these reasons, the NHS does not offer ITEs unless there
are exceptional medical circumstances. The technology for
both ITE and BTE hearing aids is the same so they will both be just
as beneficial to your hearing.
Q: Why is my hearing aid whistling?
There are three main reasons why a hearing aid may whistle:
- There may be a lot of wax in your ears.
- The ear mould of your hearing aid may not be in your ear
- The ear mould may not be a tight enough fit in your ear.
Please come into the open repairs service to solve this problem.
It is open: Monday to Friday 9.00 am - 3.00 pm. There is no need
for an appointment, just book in at the ENT reception.
Q: Can I wear my hearing aids when I fly?
Yes, there are no issues with wearing hearing aids when in an
aeroplane. You may want to remove them during take off as it can
get very noisy.