The Central Manchester Foundation Trust is one of the few trusts
with an established and dedicated Clinical Homecare Team, made up
of dedicated pharmacy staff with over 7 years' experience in this
still new and innovative service. Since the team has been in
place at the trust, we have grown the service and seen the number
of patients increase from 1,000 to circa 5,000 at any one time.
We are committed to development and expansion as we increase our
therapy areas and take on more patients.
What is Clinical Homecare?
Clinical homecare is the provision of medication to patients at
home which includes prescribing, delivery and sometimes nurse
Patients remain under the close care of the trust, and the focus
is on improving clinical outcomes, enhancing patient experience
with less disruption, inconvenience and stress.
For the trust and NHS, along with the clinical benefits, reduced
manual handling, dispensing, waiting time and storage space, there
are also financial savings. In 2011-2012 the Clinical Homecare
department generated savings of over £4.25 million, proving
Clinical Homecare has huge benefits to the local health
Where will I find Clinical Homecare?
The Clinical Homecare Department is based within the Inpatient
Pharmacy at the hospital.
Meet the team
Tel 0161 701 8584 / Mob: 07986 874 845
Tel 0161 701 4345
Tel 0161 701 4347
Tel 0161 701 4345
Tel 0161 701 4347
Faiza Amjad Khan
Tel 0161 701 4347
TEAM E-Mail: firstname.lastname@example.org
FAX: 0161 701 0199
Who do we work with?
The Clinical Homecare department has partnerships with a number
of independent Home Delivery companies. We have established strong
working relationships, standardised procedures, designing a service
which maintains NHS care standards throughout.
In some cases nursing staff employed by our partnership
companies are trained by our NHS Hospital clinical teams,
guaranteeing consistency in care values and procedures.
Our dedication, experience and proven partnerships give us
access to a wide range of treatment areas, and enable us to react
quickly to smoothly transfer patient care from Hospital to
We work closely with our clinical teams at the hospital, service
providers and our patients. Communication is key. We aim to
empower our patients, and listen closely to all their feedback.
We strive to develop our skills and the service in innovative
ways, and maintain a fresh approach as the NHS moves into the
Who is eligible?
Patients who are on stable treatment regimens, where contracts
are in place with a service provider, may be offered the Homecare
service. As compliance and communication is key to the success of
the service, each patient must agree to be available and
contactable, to be considered suitable.
We may require a patient or carer to sign an agreement and
authorisation form before transferring to the home service. Each
therapy area is different and we tailor the service to suit the
clinical requirement and patient needs.
How does it work?
Once forms and prescriptions are generated by the Hospital
Clinical areas (consultant, Specialist Nurse), the Clinical
Homecare Department process these and liaise directly with the
chosen service provider.
In a timely manner the company who will deliver the service and
medication contact the patient, arrange deliveries, any specialist
care, and waste collection etc. The recipient or carer will
be required to sign a 'proof of delivery' for their regular
scheduled home medication deliveries.
For both patients and service providers, the Hospital Clinical
Homecare Department is the core contact point should they have any
problems, queries or feedback.
If a patient needs to change a delivery date or has a change of
circumstance, they can contact the delivery company direct.
Any change in personal contact details, telephone number,
address etc, must be communicated to the Hospital Clinical Homecare
Team as soon as possible.
Hospital Appointments & Patient Review
Patients are still required to attend the hospital for
monitoring purposes as they remain under the care of the
consultants at the hospital. However the number of visits may be
reduced as they will receive their medication and treatment at
Our clinicians are very much involved with the day-to-day care
of their homecare patients and may need to be available for
immediate advice in situations such as homecare nurses requiring
confirmation of satisfactory blood results before administering
an i.v. medication.
The homecare service complies strictly to Patient
confidentiality law. Data is transferred between ourselves and our
providers safely and securely.
Deliveries are always packaged plainly and arrive in
unidentified vans, or via the postal service etc. All
delivery drivers and homecare company staff are CRB checked and
have approved training and regular monitoring schemes in place.
Our strategy is focussed on accuracy and clarity. We have worked
closely with our internal IT team and devised proven and
established automated systems. This enables us to produce data and
statistics regularly which are clear and ensure our commissioners
are furnished with accurate information in a timely manner.
We have strict standard operating and governance procedures,
which provide complete audit trails from prescription to each
patient's delivery (including evidence and invoice).
We regularly meet with our partnership companies conducting
service reviews, monitoring KPI data and also proactively
responding to patient feedback to develop a highly specialised
service which aims to exceed expectations with a focus on results,
both clinical and financial.
Homecare really is a buzzword for NHS, commissioners, and