The Transplantation Laboratory is continually aware of, and
takes into consideration the requirements of its users and staff,
whilst striving to create the best standards of professional care.
According to Trust policy, any complainants are referred to the
Patient Advice and Liaison Service (PALS) who can support staff and
patients to achieve speedy solutions. Also, complaints
can be directed to the Laboratory Director, a Consultant Clinical
Scientist or any Transplantation Laboratory representatives at
Multidisciplinary Team meetings. Please make any concerns you
have about the quality of the service known to us as soon as
possible; we take your complaints seriously.
Any suggestions from users regarding any aspect of our service
provision, or indeed how the User Guide could be improved, are very
welcome. Please forward any suggestions to the Laboratory
Operations & Quality Manager (Julie.Kane@cmft.nhs.uk).