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Complaint Procedure

The Transplantation Laboratory is continually aware of, and takes into consideration the requirements of its users and staff, whilst striving to create the best standards of professional care. According to Trust policy, any complainants are referred to the Patient Advice and Liaison Service (PALS) who can support staff and patients to achieve speedy solutions.   Also, complaints can be directed to the Laboratory Director, a Consultant Clinical Scientist or any Transplantation Laboratory representatives at Multidisciplinary Team meetings.  Please make any concerns you have about the quality of the service known to us as soon as possible; we take your complaints seriously.

Any suggestions from users regarding any aspect of our service provision, or indeed how the User Guide could be improved, are very welcome.  Please forward any suggestions to the Laboratory Operations & Quality Manager (Julie.Kane@cmft.nhs.uk).