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Complaints, Concerns & Compliments

Complaints, Concerns & Compliments Procedure

Central Manchester University Hospitals NHS Foundation Trust (referred to as CMFT or the Trust) welcomes feedback from patients and the public about services we provide. The Department of Reproductive Medicine conforms to the Trust policy on Complaints, Concerns and Compliments (policy ON5-2482).


The Trust is committed to delivering the very best high quality healthcare services and is proud to serve patients and service users from widely diverse communities covering local, regional, national and international locations.


It is recognised that at times things can go wrong. When complaints are raised the Trust has a responsibility to acknowledge the concern or complaint, put things right as quickly as possible, learn lessons and prevent recurrence by identifying and implementing service improvements.


In most circumstances the quickest, most effective way of resolving a concern is to deal with the issue locally. Complaints or concerns can be directed to the laboratory manager or any Andrology representative, in person, by email: andrology.lab@cmft.nhs.uk, or by telephone: 0161 276 6473.


If the issue cannot be resolved locally you can direct your complaint to the Patient Advise and Liaison Service (PALS)

Telephone: 0161 276 8686

Fax: 0161 901 1816/0161 276 4971
E-mail: pals@cmft.nhs.uk



The Trust will take all complaints seriously and make sure that they are properly investigated and responded to in an unbiased, non-judgemental, appropriate and timely way. Complaints will be dealt with fairly for both the complainant and those complained about.