We use cookies to help us improve the website and your experience using it. You may delete and block all cookies from this site at any time. However, please note this may result in parts of the site no longer working correctly. If you continue without changing your settings we will assume you are happy to receive all cookies on this site.


Family Support

Family Support staffThe POPPY report (Bliss 2009) highlighted that babies being cared for in neonatal units across the UK usually receive outstanding clinical care. Less consistent attention has been paid to the non-clinical issues and how these affect a family's journey through neonatal care and their experience of the transfer from hospital to home.  The report also highlighted - as did speaking to our own parent forum - the need for emotional support and continuity of care, particularly at times of crisis and around the time of discharge. This lack of continuity was especially felt by families as their infants move between the different levels of care, from intensive care to high dependency, and then to special care and on transfer to other units.

In response to these quality and operational needs and following discussion with the mums and dads in our parents' forum, a Family Support Nurse role was developed.

Our aim is to help parents quickly become more familiar with their new environment on the unit, ensuring that their baby's admission is as stress free as possible whilst ensuring that all relevant demographic data is correct.

We can signpost families to other relevant professionals for support, for example breast feeding, social worker, safeguarding or counselling. We will have regular contact with families during their stay on the unit and will advocate on your behalf in order to help provide continuity in such a large workforce and to help deal with any issues promptly.

We will work alongside the multi-disciplinary team to ensure that discharge or transfer arrangements are completed quickly and to the highest standard.

We will also be involved in the parent support group and forum and in collecting information from parents for further service improvement.